FAQs
Are your clothes self-manufactured?
Yes, we are self-manufactured and we’re proud of it. Stop wasting your money on clothes made from synthetic fabrics. Throw in some lace and spice up your look with our must-have Dresses and Outfits! xD
Are your product photos taken by your studio?
Sharing real product pictures gives you the best possible view of what you’re buying before you make a purchase. From the depths of the earth to your screen, all the photos are taken by our hard-working team! With all size and a lot of models with different body features to give you the best perspective for what are you looking for.
How can I change or cancel my order?
Our three rules to go by:
Hand wash — For delicate items stick to spot cleaning only. Otherwise, handwash cold with a mild detergent to maintain the colour and feel. Leave to soak for a few minutes, then treat with a fabric conditioner in the final rinse to keep its feel. Rinse well in cold water and avoid wringing, keep to line drying your garment inside-out, away from the sunlight.
Hand wash — For delicate items stick to spot cleaning only. Otherwise, handwash cold with a mild detergent to maintain the colour and feel. Leave to soak for a few minutes, then treat with a fabric conditioner in the final rinse to keep its feel. Rinse well in cold water and avoid wringing, keep to line drying your garment inside-out, away from the sunlight.
Three See Studio does not accept any cancellation requests after an order is placed. Please make sure you choose your items carefully and add the correct shipping before placing your order. We pack and ship orders daily so we cannot guarantee your requests can be made.
* Please note that Three See Studio will not refund the difference if the total value of the exchanged product(s) is lower than the value of your original order.
* Customers must pay the difference if the total value of the exchanged product(s) is higher than the value of your original order. In this case, our staff will provide further instructions via email.
* Customers must pay the difference if the total value of the exchanged product(s) is higher than the value of your original order. In this case, our staff will provide further instructions via email.
Our three rules to go by:
HAND WASH — For delicate items stick to spot cleaning only. Otherwise, handwash cold with a mild detergent to maintain the colour and feel. Leave to soak for a few minutes, then treat with a fabric conditioner in the final rinse to keep its feel. Rinse well in cold water and avoid wringing, keep to line drying your garment inside-out, away from the sunlight.
HAND WASH — For delicate items stick to spot cleaning only. Otherwise, handwash cold with a mild detergent to maintain the colour and feel. Leave to soak for a few minutes, then treat with a fabric conditioner in the final rinse to keep its feel. Rinse well in cold water and avoid wringing, keep to line drying your garment inside-out, away from the sunlight.
WASH COLD — Wash clothes in cold water, as opposed to warm or hot, and always wait until you have a full load. Hang or lay flat to dry.
STEAMING AND IRONING — For everything cupro, turn your garment inside out and iron it on the lowest setting. Spray some water to help straighten out the wrinkles. For everything else, turn your garment inside out and iron it on a medium heat setting.
Will I receive a refund if the package is unsuccessfully delivered?
If there are any missed deliveries because you are not available to receive the package at that time, you will be responsible for any incurred charges. You will need to schedule another delivery with the carrier. Our team will send you an email to notify you in case of unsuccessful delivery.If our carriers return the package to us because of unforeseen reasons, our team will contact you via email for further discussion.
When if I receive my refund?
Our team will contact you via email to specify your refund request. Please note that refunds can take up to 30 days to credit on your account statement, depending on your card issuer, which is beyond our control.
